Tiziana Terenzi Ursa Eau de Parfum Unisex 100ml

We understand that sometimes purchases may not meet your expectations, which is why we offer a hassle-free return and refund policy. If for any reason you are not satisfied with your purchase, you may return eligible items within 30 days after delivery for a refund.

To initiate a return:

• Contact our customer service team to inform them of your intention to return the item(s). You can reach us via email or phone, and our representatives will guide you through the return process.
• Ensure that the item(s) you wish to return are in their original condition, unused, and in their original packaging with all tags attached.
• Pack the item(s) securely to prevent damage during transit.
• Ship the item(s) back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Once we receive the returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. Refunds will be processed within 5 business days after the item(s) are received back. The refund will be issued to the original payment method used for the purchase.

Please note:

• Items returned outside of the 30-day return window may not be eligible for a refund unless authorized by our customer service team.
• Refunds will exclude any original shipping charges unless the return is due to our error or a defective product.
• Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.
• We reserve the right to refuse returns that do not meet our return eligibility criteria.

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team for assistance. Your satisfaction is our top priority, and we’re here to help make your shopping experience as seamless as possible.